FAQ's - Frequently Asked Questions

Service

1What is EF Hutton Mobile, Inc?
What is EF Hutton Mobile, Inc? EF Hutton Mobile, Inc is a wireless service company providing unparalleled mobile phone services coupled with EF Hutton Investment, Inc.’s EasyTrade Stocks + Options Plan since 2017.
2What is the Network coverage?
EF Hutton Mobile, Inc provides cellular coverage on America’s largest 4G LTE network.   See coverage maps for details
3What kind of plans are offered through contact EF Hutton Mobile, Inc?
EF Hutton Mobile, Inc offers a single prepaid phone plan that provides unlimited talk, text, 4G LTE data, and access to EF Hutton’s EasyTrade Commission Free Stock and Option trading platform for one low price of $99 a month.
4Can I keep my current phone number if I switch to EF Hutton Mobile, Inc?
Yes, you can keep your current phone number. However, please do not cancel your previous service before starting the porting process.
5What Information do you need to port current phone number to EF Hutton Mobile, Inc?
We will need the phone number you would like to switch, your previous provider’s account number and PIN or password.
6Can I use the phone I already own?
Yes, as long as the device is unlocked and can be used on the Verizon CDMA network. You will need access to device IMEI/MEID and required to purchase a new SIM to activate on the EF Hutton Mobile network.
7How do I find my IMEI/MEID?
Dial the IMEI code. You can retrieve the IMEI/MEID number on virtually any phone by dialing in the universal code. Dial *#06#. You typically will not need to press the Call or Send button, as the IMEI/MEID number will appear as soon as you finish dialing the code.
8What is the Prepaid billing period?
Your billing cycle will take place every 30 days from your initial activation or reload date. We recommend setting up recurring payments to avoid any lapse of service.
9How do I reload and pay?
You can reload and pay from your online account by selecting “my account” from the www.efhuttonmobile.com website.
10Do I need to have a contract with EF Hutton Mobile, Inc?
No. We are a prepaid mobile phone service.
11What is the charge for 411 directory assistance?
Directory assistance is free through EF Hutton Mobile, Inc.

Phone

1What if my phone is lost or stolen?
If your phone is lost or stolen, log into your “my account” to deactivate. Or contact customer support to use the “Live Chat” feature to deactivate the device. Following deactivation your phone will be reported to a universal lost/stolen blacklist.
2What happens if my phone stops working?
You can refer to the user’s guide if it was included in your package, or find it online, file a trouble ticket using your “my account”, or use the customer support “Live Chat” feature available during normal business hours.
3How do I check my account balance?
Upon logging onto “my account,” your account balance will be prominently displayed on the screen. Please note this is only an estimation of usage and may not reflect delayed billing which takes 24-48 hours to report.

*Trading

1What is EF Hutton's EasyTrade Platform?
EF Hutton's EasyTrade platform offers no-nonsense, streamlined trading. We understand that serious traders want commission-free trading at the lowest cost and have built our products with you in mind.
2What comes with the EasyTrade Stocks + Options Plan?
You get the daily EF Hutton Stock Report and the right to trade in U.S. listed stocks and options commission-free.
3Do I have to use the EasyTrade Platform on my mobile device?
No. Upon creating your EasyTrade account you are free to trade commission-free using any internet connected device.
4How do I set up my EF Hutton Investment EasyTrade account?
Upon activating your new account with EF Hutton Mobile, you will receive a verification email providing the promo code and instructions for creating your EF Hutton EasyTrade account
5How can I contact EF Hutton Mobile?
Live Chat: Normal Available Hours are Monday through Friday 9:00am to 5:00pm EST/EDT excluding company holidays and emergencies. Online: www.efhuttonmobile.com Email: support.mobile@efhutton.com Mail: EF Hutton Mobile, Inc., One Main St. Springfield, OH 45502
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